Software Support and Repair

Visit www.istore.ke for Sales and Repairs of all Apple Devices in Kenya

iPhone Software Restore and Updates

iPhone Repairs

iPhone 7 Repair Program for “No Service” Issues

Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. These affected units were manufactured between September 2016 and February 2018 . Unfortunately Apple limits this repair program to the original country of purchase. www.istore.ke iPhone Repair can fix it for you .

Coverage Period

This repair program covers eligible iPhone models for up to four years from purchase date. Apple limits this repair program to the original country of purchase. If you believe your unit is suffering from service issue and are unable to return to the original country of purchase you will need to contact www.istore.ke/service e to see what service options are available to you.

iPhone Won’t Turn on or Charge – Try these 7 Easy Fixes!

7 Tips to Try When your Apple iPhone is Dead.

When you find that your iPhone won’t turn on or charge you will need to determine if there is a software or hardware problem. Follow these steps to troubleshoot this problem.

  1. Plug iPhone in to ChargeIf your iPhone won’t turn on, the first step is to plug it in to charge. This seems like an obvious step, but may save a lot of trouble in the long run.Plug your phone in and wait to see if the charging screen comes up. It usually comes up within a few minutes if there is no issue. You can leave your phone connected for up to an hour before deciding it is indeed not working (as recommended by Apple).If your phone still won’t turn on, try using a different USB cable and power adapter and check the jack (where the charger plugs into the phone) in case that’s where the problem lies.Inspect your cable and adapter for any obvious signs of damage that could be causing a problem, such as a frayed cord. You could even try charging a friend’s phone to see if there is a problem with your charger.
  1. Restart iPhoneThe next step if your iPhone won’t turn on, is to restart it. The normal process to restart is to hold down the Sleep/Wake button on the top of the phone and slide the slider to restart your iPhone. If your iPhone screen is black, you may find this doesn’t work.
  2. Force Restart iPhoneIf there is a software glitch, and your iPhone is frozen, hard resetting your iPhone will force it to restart. Don’t worry, it won’t delete any data or info off your phone. The process varies depending on which version of iPhone you have.
    • Force Restart iPhone 8 or laterPress and then release the Volume Up button, then press and release the Volume Down button. After that, press and hold the Side button until the Apple logo appears on the screen.
    • Force Restart iPhone 7 or iPhone 7 PlusPress and also hold down the Top (or Side) button and the Volume Down button until the Apple logo appears on the screen.
    • Force restart iPhone 6S or earlierHold down the Sleep/Wake button and the Home button at the same time for at least 10 seconds. If the slider appears on the screen or the screen dims, keep holding them down until the Apple logo appears on the screen.
  3. Check iPhone for Physical DamageThe next important step is to check your phone for any obvious damage that could be causing a hardware problem. Even liquid spilt on the phone a week ago could now be preventing it from turning on. Is there any water damage or cracks on the screen? Be sure to check the jack (where you plug it in) thoroughly for liquid or any fluff or foreign matter that could be causing an issue.
  4. Check iPhone for Physical DamageThe next important step is to check your phone for any obvious damage that could be causing a hardware problem. Even liquid spilt on the phone a week ago could now be preventing it from turning on. Is there any water damage or cracks on the screen? Be sure to check the jack (where you plug it in) thoroughly for liquid or any fluff or foreign matter that could be causing an issue.
  1. Connect iPhone to iTunesconnect to itunes repairConnecting your iPhone to iTunes may help if there is a hardware problem with the display only but the phone itself is fine or if the iOS operating system has become corrupted and needs to be re-installed or updated. It is best to ensure you have the latest version of iTunes installed on your computer so you may need to update it before trying this step.

    Plug your iPhone into your computer and start iTunes. See if an iPhone icon comes up in iTunes, this means that you are in luck and iTunes is recognising the phone.

    If you find that iTunes won’t recognise your iPhone, you may need to put it into recovery mode. You do this by pressing the same buttons for your device as force restarting your iPhone.
    • iPhone 8 or later – Press and then release the Volume Up button, then press and release the Volume Down button. After that, press and hold the Side button until the recovery screen appears.
    • iPhone 7 or iPhone 7 Plus – Press and also hold down the Top (or Side) button and the Volume Down button until the recovery screen appears.
    • iPhone 6S or earlier – Hold down the Sleep/Wake button and the Home button at the same time for at least 10 seconds. If the slider appears on the screen or the screen dims, keep holding them down until the recovery screen appears.
      Once your phone is recognised in iTunes, you should now be able to go into the phone setting on iTunes and back it up. This is an important step if you can do it as otherwise you risk losing your data and info stored on the phone.

      Now you can now try updating the iOS on your iPhone (you will not lose personal data while updating the iOS via iTunes).
  2. Restore iPhone with iTunesIf the iPhone still won’t turn on after completing these steps, you may need to restore it to its original factory settings.

    Once your phone is plugged into your computer and is being recognised by iTunes, you can try going into settings to ‘restore’ the phone. This will wipe all your data and info from the phone so it is important to take a backup (if you can) so you can put it back onto your phone after the restore.

    If you find that the update or restore process takes more than 15 minutes, you may need to reconnect the phone to iTunes again with the first step of holding the correct buttons down for your version of iPhone.
  3. iPhone Stuck on Apple LogoIf your iPhone is stuck on the Apple logo, updating the iOS through iTunes or restoring the phone may help it to turn on properly again.

If all these steps fail, you may need to get a professional to look at your iPhone to see if it can be fixed. If it is still under warranty, it is best to return it to Apple to determine if the problem is covered under your warranty. Otherwise, there are many reputable iPhone repair shops.

iPhone Shops in Kenya

  • iStore Kenya

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at iStore or with one of our Apple Authorised Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at this location receive vigorous training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by iStore .

Hardware service are available for older models too .Contact us to inquire about available service options.

Visit us along Moi Avenue at Bazaar Plaza Floor M1 Unit 2 or Visit www.istore.ke/service . Talk to us directly on 0724874754

Apple iPhone Screen Repair in Nairobi, Kenya – iStore KE

Apple iPhone Screen Repair in Nairobi, Kenya -Bazaar Plaza

Let’s Fix Your iPhone Screen

We are your  go-to service provider Apple products and accessories. Are you looking for screen replacement for your iPhone? Original iPhone screen replacements available for iPhone 4, 5, 5s, iPhone SE, iPhone 6,6S, 6S Plus ,iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro , iPhone 12 Pro Max , iPhone 13 , iPhone 13 Mini , iPhone 13 Pro and iPhone 13 Pro Max .

We are the Service Centre Certified to solve your problem. Call us on 0724874754 or Visit us along Moi Avenue at Plaza Floor M1 Unit 2 .

Your Apple devices are woven into your business and your life. We get that. If something’s wrong, you need it fixed fast. We get that too. Now you need not stay with a cracked screen for long. Let us fix it for you fast.

iStore Latest Apple Product Prices – Best Price in Kenya

March 2022

Latest Apple Product New Prices ( Price in KES )

iPhones:

iPhone 13 Pro Max 1TB.                 210,000/=

iPhone 13 Pro Max 512GB             180,000/=

iPhone 13 Pro Max 256gb             163,000/=

iPhone 13 Pro Max 128gb             152,000/=

iPhone 13 Pro 256gb                     160, 000/=

iPhone 13 Pro 128gb                     143,000/=

iPhone 13 Mini 256gb.                  108,000/=

iPhone 13 256gb                           115,000/=

iPhone 13 128gb.                           105,000/=

iPhone 12Pro Max 512gb              155,000/=

iPhone 12 Pro Max 256gb             138,000/=

iPhone 12 Pro Max 128gb.            128,000/=

iPhone 12 Pro 256gb                    126,000/=

iPhone 12 Pro 128gb                     117,000/=

iPhone 12 mini 128gb.                    85,000/=

iPhone 12 256gb.                          108,000/=

iPhone 12 128gb                            95,000/=

iPhone 12 64gb                              88,000/=

iPhone 11 Pro max 256gb.           105,000/=

iPhone 11 Pro max 64gb.             95,000/=

iPhone 11 Pro 256gb                     93,000/=

iPhone 11 Pro 64gb                       83,000/=

iPhone 11 128gb                            78,000/=

iPhone 11 64gb.                             71,000/=

iPhone SE 2020 128Gb                 57,000/=

iPhone SE 2020 64Gb                   51,000/= 

Sealed Refurbished Models ( Not Available as Brand New ) 

IPhone 6 -64GB                14,000/=

IPhone 6s -16GB               13,000/=

IPhone 6s -32GB               16,000/=

IPhone 6s -64GB      18,000/=

IPhone 6s -128GB.             20,000/=

IPhone 6s Plus-16 GB        19,000/= 

IPhone 6s Plus- 32 GB       22,000/= 

IPhone 6s Plus-64GB         23,000/=

IPhone 6s Plus-128GB       25,000/=

IPhone 7 -128GB                24,000/=

IPhone 7 Plus- 32 GB         29,000/=

IPhone 7 Plus- 128 GB       32,000/=

IPhone 7 Plus 256 GB        36,000/=

IPhone 8 64GB                   28,000/= 

IPhone 8 256GB                 33,000/=

IPhone 8 Plus 64GB           39,000/=

IPhone 8 Plus 256GB         44,000/=

IPhone X 64 GB                  44,000/=

IPhone X- 256GB               49,000/=

iPhone XR 128GB               49,000/=

IPhone XR- 256GB             53,000/=

iPhone XS 64GB                 51,000/=

IPhone XS- 256GB             55,000/=

IPhone XS Max 64GB         58,000/=

IPhone XS max-256GB      66,000/=

IPhone XS max-512GB       77,000/= 

Visit us along Moi Avenue at Bazaar Plaza Floor M1 Unit 2 (iStore Apple Centre ) or Call 0724874754

Google Maps Pin: https://goo.gl/maps/qk7g38EvbpeKx9aH9

Our customer support team is here to answer your questions. Ask us anything!